Shipping and Exchange Policy

Last Updated: April 2026

1. Introduction

This Shipping and Exchange Policy outlines the terms and conditions for delivery of services and physical products provided by Coder Banana. As a primarily digital IT services company, most of our offerings are delivered online. However, this policy covers any tangible items, documentation, or hardware that may be shipped.

2. Digital Services Delivery

The majority of Coder Banana's services are delivered digitally. These include:

• Website development and hosting
• Mobile app development
• Cloud-based support services
• Software solutions and licenses
• Technical consultation via Telegram and email

Delivery Method: Digital services are delivered via email, cloud storage links, or your project dashboard. No physical shipping is required.

3. Physical Materials Shipping

For projects requiring physical deliverables (documentation, hardware, certificates, etc.):

Shipping Areas

• We ship within domestic and international locations as per client requirements
• Shipping costs are calculated based on weight, dimensions, and destination
• Shipping charges are separate from service fees and are specified in quotes

Shipping Timeline

• Domestic shipping: 3-7 business days
• International shipping: 7-21 business days (varies by country)
• Express shipping options available upon request
• Shipping timeline starts after project completion and payment clearance

Shipping Tracking

• All shipments include tracking number
• Clients receive tracking information via email
• Real-time tracking available through carrier's website

4. Packaging and Handling

All physical items are packaged securely using professional packaging materials to ensure safe delivery. Items are handled with care and insured during transit.

• Secure packaging materials used
• Fragile items packed with extra protection
• Items tracked throughout shipping process
• Insurance coverage available for high-value items

5. Damage During Shipping

In case of damage during shipping:

• Document damage with photos immediately upon receipt
• Contact us within 48 hours of receipt with evidence
• We will file a claim with the shipping carrier
• Replacement item will be shipped at no additional cost
• Insurance coverage may apply for claimed damages

6. Lost or Undelivered Packages

If your package is lost or undelivered:

• Contact us immediately with tracking number
• We will trace the package with the shipping carrier
• If lost, we will reship the item free of charge
• Processing time for replacement: 3-5 business days

7. Address Requirements

To ensure successful delivery, clients must provide:

• Complete and accurate shipping address
• Clear recipient name
• Valid phone number
• Country, state, and postal code
• Any special delivery instructions

Important: We are not responsible for delays or failed deliveries due to incomplete or incorrect address information provided by the client.

8. Exchange Policy

Exchanges are available under the following conditions:

Eligible for Exchange:

• Item received within 30 days of shipment
• Item is unused and in original condition
• Packaging is intact
• Exchange request includes reason for exchange

Exchange Process:

1. Contact us with your exchange request within 30 days
2. Provide photos and description of the issue
3. Return the original item (shipping covered by us)
4. Receive replacement item within 5-10 business days of return receipt

Not Eligible for Exchange:

• Items received more than 30 days ago
• Items showing signs of use or damage
• Items damaged due to client negligence
• Items without tracking information

9. Custom or Made-to-Order Items

For custom-built software, websites, or specially configured hardware:

• Exchange is not available once customization is complete
• Refund policies apply instead (see Refund Policy page)
• Modifications or adjustments can be arranged with our support team

10. Expedited Shipping

Expedited shipping options are available for urgent deliveries:

• Express (2-3 business days): Additional fee applies
• Overnight (next business day): Subject to availability
• Priority handling: Premium packaging and insurance included

11. International Shipping

For international shipments:

• Clients responsible for customs duties and taxes
• We handle customs documentation
• Longer delivery times apply (7-21 days typical)
• Additional insurance recommended
• Tracking provided from origin to destination

12. Shipping Carriers

We partner with trusted shipping carriers including:

• DHL International
• FedEx
• UPS
• National postal services
• Local courier services (country-specific)

13. Return Shipping

For exchanges or returns covered under warranty or our policies:

• Coder Banana covers return shipping costs
• Return shipping label provided via email
• Client must use provided label and carrier
• Item must be properly packaged to prevent damage

14. Shipping Costs

Shipping fees are determined based on:

• Package weight and dimensions
• Destination location
• Shipping method selected
• Service level (standard, express, overnight)

All shipping costs are clearly stated in project quotes before work begins.

15. Risk and Liability

• Items in transit are our responsibility until delivery
• Insurance coverage recommended for high-value shipments
• Signature required for valuable items
• Liability for lost/damaged items covered by carrier insurance

16. Contact for Shipping Inquiries

For any shipping or exchange questions, contact us:

• Email: [email protected]
• Telegram: @CoderBanana (24/7 support)
• Phone: Available during business hours
• Visit our Contact Us page

17. Policy Updates

Coder Banana reserves the right to update this policy at any time. Changes will be posted on this page with updated "Last Updated" date.